Finding a quality home improvement contractor is not always easy. Anybody can sell you on something that sounds great, but how can you know if you’re really dealing with a quality company? Home improvement companies come in all varieties, from shysters to newbies to companies that have been in business for decades. These ten tips will help you pick out the best fit for you no matter what kind of company, from a replacement window contractor to a roofer, you may need.
1) Does the company offer free estimates?
Never go with a company that doesn’t value a relationship with you enough to do a free estimate. When you pick a company you’ll be spending quite a bit of money with them, so they should be willing to invest a bit of time in you.
2) Does the company offer an honest estimate? Is it detailed?
Many people don’t know that there’s a difference between an estimate and a bid. A bid is a legally binding statement, while an estimate is not. Some unscrupulous companies will pitch a too-low estimate to sell to you then and then hit you on the back end with “fees” they tacked on. If you get detailed, realistic prices and time frames, you increase the odds that it’s an honest estimate. In addition, the detailed estimate gives you legal recourse if the company does work you didn’t authorize.
3) What kind of customer guarantee does the home improvement company give?
How long do you have to report problems? What kind of certification can a given home improvement contractor give you on his or her workers? What kind and quality of materials do they use? You should be asking these questions in the initial meeting and get it in writing on any contract. If the answers are vague or deceptive, run.
4) How willing is the company to work with your schedule?
Of course, you don’t necessarily want people in your home you don’t know. However, some home improvement jobs can take several days or even a couple of weeks? If the job is only on the outside, say you’re getting a roof replaced, you don’t necessarily have to be there. However, if entering your home is required, are they willing to work with your schedule?